Privacy Policy

Last Updated: July 23, 2026

Heal Tree LLC, doing business as Heal Tree Hemp (“Heal Tree,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use www.healtreehemp.com, www.healtreecbd.com, our online store, or any other website, service, or application operated by Heal Tree that links to this Privacy Policy (collectively, the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Contact Information

This may include:

Name;

Email address;

Telephone number;

Billing address;

Shipping address; and

Other information you provide when contacting us.

B. Order and Transaction Information

When you make or attempt to make a purchase, we may collect information such as:

Products ordered;

Order number;

Purchase amount;

Billing and shipping information;

Transaction history;

Discounts or promotional codes used;

Returns or refund information; and

Communications regarding your order.

C. Payment Information

Payments may be processed through third-party payment processors.

Heal Tree generally does not directly store complete credit or debit card numbers.

Our payment providers may collect payment card numbers, expiration dates, security codes, bank information, billing information, and other information necessary to process transactions.

We may receive limited information about your payment, such as transaction status, payment method type, partial card information, or transaction identifiers.

D. Age and Identity Verification Information

Because Heal Tree sells age-restricted hemp-derived cannabinoid products, we may collect or process information necessary to verify your age or identity.

This may include:

Date of birth;

Name;

Address;

Government-issued identification information;

Verification results; and

Other information required by an age- or identity-verification provider.

Age or identity verification may be performed by a third-party provider.

We seek to collect or retain only the information reasonably necessary for verification, fraud prevention, legal compliance, or other legitimate business purposes.

E. Device and Internet Information

When you use the Site, we and our service providers may automatically collect information such as:

IP address;

Browser type;

Device type;

Operating system;

Device identifiers;

Pages viewed;

Links clicked;

Referring website;

Approximate geographic location derived from an IP address;

Date and time of visits; and

Information about how you interact with the Site.

F. Communications

We may collect information you provide when you:

Contact customer service;

Email or call us;

Submit a contact form;

Leave a review;

Participate in a promotion;

Subscribe to marketing communications; or

Communicate with us through social media.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process and fulfill orders;

Verify age and identity;

Process payments;

Detect and prevent fraud;

Provide customer service;

Communicate about orders;

Process returns, exchanges, and refunds;

Provide shipping and tracking information;

Determine whether products may be shipped to a particular location;

Maintain customer accounts;

Improve our Site, products, and services;

Analyze Site traffic and usage;

Maintain Site security;

Prevent misuse or unauthorized access;

Send marketing communications where permitted;

Personalize content or advertising where permitted;

Maintain business, accounting, tax, and compliance records;

Enforce our Terms of Service and policies;

Comply with applicable laws and legal obligations; and

Protect the rights, safety, and property of Heal Tree, our customers, and others.

3. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.

These technologies may be used to:

Keep the Site functioning;

Remember preferences;

Maintain shopping carts;

Understand how visitors use the Site;

Measure Site performance;

Detect fraud or security issues;

Measure advertising effectiveness; and

Provide or personalize advertising where permitted.

You may be able to control certain cookies through your browser settings or through cookie or privacy controls made available on the Site.

Disabling certain cookies may affect Site functionality.

4. ANALYTICS AND ADVERTISING

We may use third-party analytics, marketing, and advertising services to understand Site usage, measure advertising effectiveness, and promote Heal Tree products.

Depending on the technologies used, these third parties may collect information about your device or activity on the Site.

Certain privacy laws may define some advertising or analytics disclosures as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged for personal information.

Where required by applicable law, we will provide customers with the ability to opt out of qualifying sales, sharing, or targeted advertising.

5. WE DO NOT SELL PERSONAL INFORMATION FOR MONEY

Heal Tree does not sell customer personal information to third parties in exchange for money.

However, certain advertising, analytics, cookie, or tracking activities may be considered “selling,” “sharing,” or targeted advertising under the laws of some jurisdictions.

Where applicable, you may request to opt out of these activities.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

These may include:

Payment Processors

To process payments and prevent fraud.

E-Commerce and Website Providers

To operate our website, online store, customer accounts, and ordering systems.

Shipping and Fulfillment Providers

To process and deliver orders.

Age and Identity Verification Providers

To verify that customers satisfy applicable age requirements and prevent fraudulent purchases.

Information Technology and Security Providers

To maintain our systems, protect data, and prevent unauthorized activity.

Analytics and Marketing Providers

To understand Site usage and manage marketing and advertising.

Professional Advisors

Including attorneys, accountants, insurers, consultants, and other professional service providers.

Government and Legal Authorities

We may disclose information when reasonably necessary to comply with law, regulation, court orders, subpoenas, governmental requests, or legal proceedings.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving Heal Tree.

7. MARKETING COMMUNICATIONS

If you subscribe to promotional emails or text messages, we may send you information about:

New products;

Promotions;

Special offers;

Events;

Store updates; and

Other Heal Tree news.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the message.

Where text-message marketing is offered, applicable opt-out instructions will be included with those communications.

Transactional communications regarding an order, account, security matter, or customer-service request may still be sent even if you opt out of promotional messages.

8. AGE-RESTRICTED SITE

Heal Tree requires customers purchasing hemp-derived cannabinoid products to be at least 21 years of age.

The Site and our cannabinoid products are not intended for purchase by persons under 21.

We do not knowingly permit individuals under 21 to purchase age-restricted products.

If we determine that information was submitted in an attempt to circumvent our age requirements, we may retain information as reasonably necessary to prevent fraud or future unauthorized transactions.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.

Retention periods may depend on the type of information and may include considerations such as:

Order fulfillment;

Customer service;

Accounting and tax obligations;

Product and shipping compliance;

Fraud prevention;

Chargeback disputes;

Legal claims;

Regulatory obligations; and

Recordkeeping requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

10. DATA SECURITY

Heal Tree uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us if you believe your account or personal information has been compromised.

11. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

Request access to personal information we maintain about you;

Request information about how personal information is used or disclosed;

Request correction of inaccurate information;

Request deletion of certain personal information;

Obtain a portable copy of certain information;

Opt out of certain targeted advertising;

Opt out of certain sales or sharing of personal information;

Limit certain uses of sensitive personal information where applicable; and

Appeal certain decisions regarding a privacy request.

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing a request.

To submit a privacy request, contact:

Email: info@healtreehemp.com

and include “Privacy Request” in the subject line.

12. OPT-OUT PREFERENCE SIGNALS

Where required by applicable law and technically applicable to our Site, Heal Tree will process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, as required by applicable law.

13. NON-DISCRIMINATION

Where applicable law provides privacy rights, Heal Tree will not unlawfully discriminate against you for exercising those rights.

This does not prohibit us from offering lawful discounts, loyalty programs, promotions, or other programs permitted under applicable law.

14. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites or services.

Heal Tree is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

15. PAYMENT, SHIPPING, AND AGE-VERIFICATION PROVIDERS

Third-party payment processors, shipping providers, e-commerce providers, and age-verification providers may collect information directly from you.

Information collected directly by those providers may also be governed by their own privacy policies.

Heal Tree is not responsible for the independent privacy practices of third parties except to the extent required by applicable law.

16. BUSINESS TRANSFERS

If Heal Tree or substantially all of its assets are sold, merged, reorganized, financed, transferred, or acquired, personal information may be transferred as part of that transaction, subject to applicable law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

Our business;

Products;

Technology;

Service providers;

Privacy practices; or

Applicable laws and regulations.

The “Last Updated” date at the top of this Privacy Policy identifies the most recent revision.

18. CONTACT US

Questions or requests regarding this Privacy Policy may be directed to:

Heal Tree LLC

Doing Business As: Heal Tree Hemp

Durham, North Carolina

Email: info@healtreehemp.com

Mailing Address: 600 foster st Durham, NC 27701

Website: www.healtreehemp.com