Return Policy

RETURN & REFUND POLICY

Last Updated: July 23, 2026

At Heal Tree Hemp, we want customers to receive the products they ordered in good condition.

Because many of the products we sell are consumable, ingestible, inhalable, or personal-use hemp products, returns are subject to the conditions below.

This Return & Refund Policy applies to purchases made directly from Heal Tree LLC through our online store unless otherwise stated.

1. RETURN WINDOW

Eligible products may be returned within 14 calendar days of delivery.

To qualify for a standard return, the product must be:

Unused;

Unopened;

In its original packaging;

In substantially the same condition in which it was received; and

Accompanied by proof of purchase.

Products with a broken seal, opened packaging, evidence of use, or missing contents generally cannot be returned unless the product was damaged, defective, or incorrect when received.

2. CONSUMABLE AND HEMP PRODUCTS

For health, safety, quality-control, and regulatory reasons, we generally cannot accept returns of opened or used:

Hemp flower;

THCA flower;

Pre-rolls;

Gummies;

Edibles;

Beverages;

Tinctures;

Oils;

Capsules;

Topicals;

Vape or inhalable products; or

Other consumable or personal-use cannabinoid products.

Please inspect your order before opening the product.

Nothing in this section limits your rights if a product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives:

Damaged;

Defective;

Leaking;

Broken;

Missing an item; or

Containing the wrong product,

please contact us within 7 calendar days of delivery.

Include:

Your name;

Order number;

A description of the issue; and

Clear photographs of the product, packaging, shipping box, and shipping label when applicable.

Depending on the circumstances, we may offer:

A replacement;

Store credit;

A refund; or

Another appropriate resolution.

Do not discard damaged merchandise or packaging until we tell you that it is no longer needed.

4. DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION

Please contact Heal Tree before mailing any product back to us.

Certain cannabinoid products may be subject to shipping or possession restrictions depending on the customer's location.

For this reason, do not ship hemp or cannabinoid products back to Heal Tree unless we provide return instructions.

In some circumstances, we may issue a replacement, credit, or refund without requiring the physical product to be returned.

Unauthorized returns may not be accepted or refunded.

5. CHANGE-OF-MIND RETURNS

An unopened and otherwise eligible product may generally be returned within the 14-day return period if you change your mind.

Unless the return results from an error by Heal Tree or a damaged or defective product:

The customer is responsible for approved return-shipping costs; and

Original shipping charges are generally non-refundable.

6. NON-RETURNABLE ITEMS

The following generally cannot be returned unless required by law or the item arrived damaged, defective, or incorrect:

Opened consumable products;

Used products;

Products with broken safety seals;

Gift cards;

Clearance or final-sale products clearly marked “Final Sale”;

Promotional or free items;

Products damaged through misuse or improper storage;

Products returned after the applicable return period; and

Products not originally purchased directly from Heal Tree.

7. PRODUCTS PURCHASED FROM ANOTHER RETAILER

This policy applies only to purchases made directly from Heal Tree.

If you purchased a Heal Tree product through another retailer, marketplace, reseller, or third-party website, please contact the seller from whom the product was purchased.

The seller's return policy may apply.

8. REFUND PROCESSING

Once an authorized return is received, we will inspect the product and determine whether it satisfies the conditions of this policy.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–14 business days after approval for a refund to appear on your account, depending on your bank or payment provider.

Heal Tree does not control the processing times of banks, credit-card companies, or payment providers.

9. SHIPPING CHARGES

Original shipping charges are generally non-refundable when a customer makes a standard change-of-mind return.

If the return or refund results from:

An incorrect item sent by Heal Tree;

A product that arrived damaged;

A qualifying product defect; or

Another error attributable to Heal Tree,

we will provide an appropriate remedy, which may include reimbursement of qualifying shipping charges.

10. REFUSED OR UNDELIVERABLE ORDERS

Orders returned to us because of:

An incorrect address supplied by the customer;

Failure to accept delivery;

Failure to retrieve a package;

An inaccessible delivery location; or

Other circumstances outside Heal Tree's control

may be refunded for the eligible product value after the merchandise is returned and inspected.

Original shipping charges may not be refundable, and additional shipping charges may apply if the customer requests reshipment.

Age-restricted or legally restricted products may not be eligible for reshipment to all destinations.

11. LOST OR STOLEN PACKAGES

A package marked as delivered by the carrier but reported missing is not automatically considered a lost shipment.

Please:

Confirm the shipping address;

Check the delivery location and surrounding area;

Check with household members, neighbors, reception desks, or mailrooms where applicable; and

Contact the shipping carrier.

Please also contact Heal Tree promptly so that we can assist where reasonably possible.

Replacement or reimbursement of packages recorded as successfully delivered is determined on a case-by-case basis and is not guaranteed except where required by applicable law.

12. ORDER CANCELLATIONS

We will attempt to accommodate cancellation requests, but an order cannot necessarily be canceled once it has been processed, packed, or transferred to the shipping carrier.

If the order has already shipped, the applicable return rules will apply.

Heal Tree may also cancel an order because of:

Failed age verification;

Payment issues;

Suspected fraud;

Inventory errors;

Shipping restrictions; or

Legal or regulatory restrictions.

When Heal Tree cancels an unshipped paid order, an appropriate refund will be issued.

13. PROMOTIONS AND BUNDLES

If a returned item was purchased as part of a promotion, discount, bundle, buy-one-get-one offer, or similar offer, the refund may be adjusted to reflect the terms of the promotion and the value of products retained by the customer.

Free promotional products generally have no refundable cash value.

14. EXCHANGES

Because of product availability and restrictions applicable to certain hemp products, we may process an exchange as:

A return or refund of the eligible original product; and

A separate purchase of the replacement product.

Product availability is not guaranteed.

15. ABUSE OF THE RETURN POLICY

Heal Tree reserves the right to refuse returns, refunds, replacements, or future transactions in cases involving suspected:

Fraud;

Return abuse;

Repeated false damage claims;

Chargeback abuse;

Product tampering; or

Other deceptive or unlawful activity.

Nothing in this section limits rights that cannot legally be waived.

16. CONTACT US

To request a return, refund, replacement, or report an order problem, contact:

Heal Tree LLC

Doing Business As: Heal Tree Hemp

Email: info@healtreehemp.com

Please include your order number in your message.