Shipping Policy

Last Updated: July 23, 2026

This Shipping Policy applies to orders placed directly with Heal Tree LLC, doing business as Heal Tree Hemp, through our online store.

Because laws governing hemp and hemp-derived cannabinoid products vary by jurisdiction and product type, not every product is available for shipment to every location.

1. AGE REQUIREMENT

You must be at least 21 years of age to purchase hemp-derived cannabinoid products from Heal Tree.

We may use age- or identity-verification services before an order is accepted or shipped.

Orders may be delayed, held, or canceled if required verification cannot be completed.

Providing false age or identity information or attempting to circumvent our age-verification procedures is prohibited.

2. ORDER PROCESSING

Most orders are processed within approximately 1–3 business days after the order is received and any required payment, fraud, age, identity, or compliance verification is completed.

Business days generally mean Monday through Friday and exclude federal holidays and other days on which Heal Tree is closed.

Processing time is separate from carrier transit time.

During holidays, promotions, severe weather, periods of unusually high order volume, or other exceptional circumstances, processing may take longer.

3. SHIPPING METHODS AND RATES

Available shipping methods and applicable charges will generally be displayed during checkout.

Shipping rates may be based on factors including:

Destination;

Package weight;

Package dimensions;

Shipping method;

Carrier;

Order value; and

Applicable delivery requirements.

Available shipping methods may change without notice.

4. DELIVERY ESTIMATES

Delivery estimates provided during checkout or by a shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Carrier transit times begin after the package has been accepted by the carrier and do not include Heal Tree's order-processing time.

Delivery may be affected by:

Severe weather;

Carrier delays;

High shipping volume;

Natural disasters;

Transportation disruptions;

Government actions;

Incorrect addresses;

Failed delivery attempts; or

Other circumstances outside our reasonable control.

5. SHIPPING RESTRICTIONS

Hemp and cannabinoid laws vary substantially between states and may differ based on:

Product type;

Cannabinoid;

THC concentration;

THCA concentration;

Total THC;

Product form;

Serving size;

Package size;

Method of consumption; and

Other regulatory classifications.

Accordingly, a product that can legally be shipped to one state may not be eligible for shipment to another state.

Restrictions applicable to CBD products may also be different from restrictions applicable to:

Full-spectrum products;

Delta-9 THC products;

THCA flower;

Pre-rolls;

Intoxicating hemp products;

Edibles;

Beverages; or

Other cannabinoid products.

Heal Tree reserves the right to block or cancel shipment of any product to any jurisdiction where we determine the sale or shipment may be prohibited or restricted.

6. CURRENT SHIPPING RESTRICTIONS PAGE

Heal Tree may maintain a separate Shipping Restrictions page identifying states or jurisdictions to which certain product categories are not currently shipped.

That page may be updated as laws and regulations change.

The Shipping Restrictions page, product-page restrictions, and checkout restrictions are incorporated into this Shipping Policy.

Because hemp laws change frequently, the availability of a product on the Site does not guarantee that the product can be shipped to your destination.

7. RESTRICTED ORDERS

If an order contains a product that we determine cannot be shipped to the destination provided, Heal Tree may:

Remove the restricted product;

Contact the customer for additional information;

Place the order on hold;

Cancel the affected portion of the order; or

Cancel the entire order.

Any applicable refund for an unshipped canceled product will be returned in accordance with our Return & Refund Policy and applicable law.

8. UNITED STATES SHIPPING ONLY

Unless Heal Tree expressly states otherwise, online orders are available for shipment only within eligible locations in the United States.

We do not ship hemp or cannabinoid products internationally.

We also do not ship hemp or cannabinoid products to international military or diplomatic postal destinations, including APO, FPO, and DPO addresses.

9. SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

Before submitting an order, carefully verify:

Recipient name;

Street address;

Apartment or unit number;

City;

State;

ZIP Code; and

Any other delivery information.

Heal Tree is not responsible for delays or failed delivery resulting from inaccurate or incomplete information supplied by the customer.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

10. AGE-RESTRICTED DELIVERY

Depending on the product, destination, carrier, or applicable law, a shipment may require:

Adult signature;

Proof of age;

Identification upon delivery; or

Other delivery verification.

The person accepting an age-restricted shipment must satisfy applicable age requirements.

Additional charges for age-verified or signature delivery may apply.

11. SHIPPING CONFIRMATION AND TRACKING

When tracking information is available, we will generally send a shipping confirmation containing a tracking number to the email address or contact method provided with the order.

Tracking information may take time to update after a shipping label is created.

A shipping confirmation does not necessarily mean the package has already been physically scanned or transported by the carrier.

12. DELAYED ORDERS

We make reasonable efforts to ship orders within the timeframe stated on the Site.

If we determine that an order cannot be shipped within the timeframe originally represented, we may contact you regarding the delay and provide available options, which may include:

Agreeing to a revised shipment timeframe; or

Canceling the affected order for a refund.

If we determine that an order cannot be fulfilled, we may cancel the order and issue the applicable refund.

13. LOST PACKAGES

If tracking information indicates that a package has not been delivered and appears to be lost in transit, contact Heal Tree.

We may:

Contact the carrier;

Assist with a carrier claim;

Replace the package;

Issue a refund; or

Provide another appropriate resolution,

depending on the circumstances.

We may require reasonable documentation before replacing or refunding a shipment.

14. PACKAGES MARKED DELIVERED

If carrier tracking shows that your order was delivered but you cannot locate it:

Verify the delivery address;

Check around the delivery location;

Check with household members;

Check with neighbors;

Check with building management, concierge, reception, or mailroom personnel where applicable; and

Contact the carrier.

Please contact Heal Tree promptly if the package remains missing.

Packages recorded as successfully delivered are reviewed on a case-by-case basis. Replacement or reimbursement is not guaranteed except where required by applicable law.

15. DAMAGED SHIPMENTS

Inspect your package promptly after delivery.

If an order arrives damaged, leaking, broken, or otherwise materially compromised, contact Heal Tree within 7 calendar days of delivery.

Please retain:

The product;

Original product packaging;

Shipping box;

Packing materials; and

Shipping label.

We may request photographs to document the damage.

Eligible damaged shipments will be handled according to our Return & Refund Policy.

16. RETURNED-TO-SENDER PACKAGES

A package may be returned to Heal Tree because of:

An incorrect address;

An incomplete address;

Refusal of delivery;

Failure to retrieve the package;

Failed delivery attempts; or

Carrier restrictions.

If a package is returned to us, we will review the order.

Where legally permitted, we may offer:

Reshipment, subject to additional shipping charges; or

A refund for eligible product value.

Original shipping charges may be non-refundable when a delivery failure results from incorrect information or circumstances attributable to the customer.

Products may not be reshipped to a destination where shipment is restricted.

17. WEATHER-SENSITIVE PRODUCTS

Certain products may be affected by heat, cold, or other environmental conditions during transportation.

Customers should retrieve delivered packages promptly.

Heal Tree is not responsible for avoidable product deterioration caused by a package being left unattended for an extended period after successful delivery, except where otherwise required by law.

18. COMPLIANCE AND RECORDKEEPING

Heal Tree may maintain shipping, product, laboratory, transaction, and compliance documentation as reasonably necessary or required by applicable federal, state, local, or carrier requirements.

We reserve the right to request additional information or documentation before fulfilling an order when reasonably necessary for compliance.

19. FRAUD AND SUSPICIOUS ORDERS

Orders may be delayed, held, or canceled when we identify suspected:

Payment fraud;

Identity fraud;

Age-verification fraud;

Address manipulation;

Unauthorized purchases;

Chargeback abuse; or

Other suspicious activity.

We may request additional verification before releasing an order.

20. CHANGES TO SHIPPING AVAILABILITY

Hemp and cannabinoid laws and regulations may change with little notice.

Heal Tree may therefore change:

States or locations we ship to;

Products eligible for shipment;

Carriers;

Delivery methods;

Age-verification procedures;

Signature requirements; or

Other shipping procedures

at any time when reasonably necessary.

The most current restrictions presented during checkout will control whether a particular order can be fulfilled.

21. CONTACT US

For questions regarding shipping or an existing order, contact:

Heal Tree LLC

Doing Business As: Heal Tree Hemp

Durham, North Carolina

Email: info@healtreehemp.com

Website: www.healtreehemp.com

Please include your order number when contacting us about an existing order.